Privacy Policy

1. About Us

Patrick White Publishing (ABN 47 088 124 305) (“we”, “us”, “our”) operates the website patrickwhitepublishing.com and provides book publishing, ghostwriting, editing, design, and related services to authors. We are committed to protecting the privacy of our clients and enquirers in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Questions about this policy can be directed to: info@patrickwhitepublishing.com

2. What Personal Information We Collect

When you submit an enquiry or quote request through our website we collect:

• Full name
• Email address
• Phone number
• The service you are interested in
• Information about your book or project (if provided)

We also automatically collect certain technical data when you visit our website, including IP address, browser type, referring URL, and pages visited, through cookies and analytics tools (see Section 6).

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and prepare a tailored publishing quote
• Communicate with you about your project and our services
• Send you relevant information about publishing services you have expressed interest in
• Improve our website and services
• Meet our legal and regulatory obligations

We do not use your personal information for unsolicited marketing unrelated to the services you enquired about. You may opt out of any marketing communications at any time by emailing us or clicking “unsubscribe” in any email we send.

4. How We Store and Protect Your Information

Your information is stored securely in our customer relationship management system. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

We retain your personal information for as long as necessary to provide our services to you, or as required by law. If you have not become a client and have not engaged further with us, we typically retain enquiry data for up to 2 years.

5. Disclosure of Personal Information

We may share your personal information with:

• Service providers who assist us in operating our business, including email delivery services and CRM platforms. These providers are contractually required to handle your information securely and only as instructed by us.
• Legal and regulatory bodies where required by law or court order.

We do not sell, rent, or trade your personal information to third parties.

6. Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to measure the effectiveness of our advertising. This includes:

• Google Analytics — website traffic and behaviour analysis
• Google Ads / Google Tag Manager — advertising conversion measurement

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. For information on how Google uses data, visit policies.google.com/privacy.

7. Your Rights

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to our legal obligations)
• Complain about a breach of your privacy rights

To exercise any of these rights, please contact us at info@patrickwhitepublishing.com. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL with the date it was last updated. We encourage you to review this page periodically.

9. Contact Us

Patrick White Publishing
ABN 47 088 124 305
Email: info@patrickwhitepublishing.com
Phone: +61 485 976 735